1. Twilio isn’t set up properly.
Our module is meant to deliver SMS from Twilio to your Bitrix24.
If your Twilio configuration is wrong, You will not be able to SEND/RECEIVE SMS in Bitrix24.
2. Twilio doesn’t support 2-way SMS communication for your location
(Countries such as Russia, Cuba, Costa Rica etc.)
Even though you might be able to send SMS from your Bitrix24 using a Russian Twilio number, Your number might be displayed as a CODE, making it impossible for clients to respond.
Hence, It’s important to verify that Two-way SMS is supported for your chosen Twilio number.
3. For US and Canadian Twilio Numbers: Bitrix24 didn’t automatically append the “+1” country code.
To verify that isn’t the problem,
navigate to the number you wish to receive an SMS from
add +1 to the number manually.
Send a TEST SMS
3. Your Twilio webhook is wrong
4. The module wasn’t installed correctly.
To troubleshoot, for points 3 & 4, please follow the steps below:
uninstall our module from your Bitrix24 portal.
Send a TEST SMS from your Bitrix24 to a friend. Do they receive the message?
If yes, reinstall our module according to the instructions here- https://intervolgaru.com/blog/twilio-helpcentre/twilio-sms-to-crm-installation-guide
Send another TEST SMS from your Bitrix24, then reply to this SMS.
Check if you receive the reply in your Bitrix24 portal.
Navigate to the Twilio SMS to CRM homepage. Copy the link displayed in “Configure” (as highlighted in the screenshot).
follow THIS LINK to login to your Twilio account. You’ll see all your active phone numbers.
Navigate to the number you don’t receive SMS from and click on it. A “properties page” opens. Scroll down to “Messaging”.
Paste the link you copied in “A message comes in” Webhook
You should receive SMS now.
If you followed the steps above and you still don’t receive SMS, uninstall the module completely, and Re-install as “admin”.
Twilio SMS to CRM module installation guide
If you still do not receive SMS in Bitrix24 after re-installing as admin, send an email to email@example.com with the following information.
Your Bitrix24 intranet address
Screenshots of errors you get in B24
Screenshots of your module settings