Our module works with Bitrix24 Open Channels.
Add the Twilio SMS integration to Bitrix24 Contact Center and connect to Open Channels by selecting "Use Open Lines" on the Twilio SMS to CRM settings page!
When there is a twilio inbound SMS, the Open Channel dialog opens. You will be able to receive the incoming SMS in the dialogue and respond.
You can also invite other users, groups to the Message thread.
To send outbound SMS through open channels, specify the identifier (SID) from the twilio.com personal account in the Twilio SMS to CRM settings.
HOW TO SET UP OPEN CHANNELS