in your

Bitrix24 CRM

With Twilio SMS to CRM module, you can receive twilio incoming SMS from your clients in your Bitrix24 CRM.
We recently added open channels feature to allow you send and receive messages in a continuous chat thread!

MMS support

Send and receive twilio inbound SMS with attached files.
Note: file size limits are set by Twilio and mobile operators


Manage different twilio numbers for different branches of your company with one module. You can see exactly which of your numbers received a twilio inbound SMS.

Open Channels

Connect the module to Bitrix24 Open channels to enable both sending and receiving twilio SMS in a continuous thread.

Simple, Convenient way to Receive Twilio Inbound SMS for your Business!

It makes sense to build communication with clients using channels they use daily, and to do so using tools you are familiar with - SMS.
Twilio SMS to CRM is easy to set up and use. There is no learning curve!


Being able to communicate via SMS with your clients will help you keep them at the centre of your business. With SMS, it's easier to establish trust, learn their preferences and find the keys to their hearts.

small businesses

The success of a business greatly depends on how its customers are treated.  With Twilio SMS to CRM, you will receive twilio inbound SMS in real time and respond swiftly.

Large companies

From analyzing twilio inbound SMS, you can create unique offers, update customer profiles in your Bitrix24 CRM, monitor their changes in preferences to help you make the right business decisions.

How Twilio SMS to CRM module works 

When there is a twilio incoming SMS, our module searches through your Bitrix24 CRM entities for a match.

If one match is found, the twilio inbound SMS will be saved to that CRM entity.
If there are several matches, the twilio inbound SMS will be saved to all of them.

If there is no match, a new CRM entity will be created and the twilio inbound SMS will be saved to it.

Maintain a continuous Twilio SMS thread with Open Channels

Twilio SMS to CRM works with Bitrix24 Open Channels.

Add the module to Bitrix24 Contact Center and connect to Open Channels by selecting "Use Open Lines" on the Twilio SMS to CRM settings page!

When there is a twilio inbound SMS, the Open Channel dialog opens. You will be able to receive the incoming SMS in the dialogue and respond.

You can also invite other users, groups to the Message thread.

To send outbound SMS through open channels, specify the identifier (SID) from the personal account in the Twilio SMS to CRM settings.


Please follow the guide below to set up Twilio SMS to CRM module.
If you have some problems, please CONTACT US

Two way SMS for Bitrix24 CRM

Setting up Two way SMS for Bitrix24 is a 3-step process.

Step 1. create a Twilio ACCOUNT

Create an account on and buy a number with SMS sending and receiving capabilities.

Step 2. two-way sms VERIFication

Verify that Two-way SMS is supported for the locations you will be receiving SMS from.

Step 3. install twilio sms to crm module

Download and install our module to receive SMS and MMS in your Bitrix24 portal. We offer a Free 14-day trial.

MMS Support! 

Our Twilio SMS to CRM module supports over 1000 file types. You can send and receive twilio inbound SMS with audio, video, image attachments.

Give every customer personal attention

Every customer is important, so treat them that way. SMS communication gives a personal touch to your business. 


Almost everyone in the world has a phone, and sends SMS. With "Twilio SMS to CRM", you'll be able receive inbound twilio SMS from customers in real time, and can reply right away in Bitrix24 CRM.

Adapt your products and services to satisfy your customers BETTER

When texting with clients, you can get feedback about a product or service without surveys. This information can be used to improve already existing products, develop new products, and scale your business. 

What our clients are saying

Maria Sanchez

Owner, Boxmark

"They had a fast response and attention to detail."
The final integration helped streamline processes.

Jonathan Levi

CTO, Coffee

"The app works great."
INTERVOLGA executed a seamless integration. The app works flawlessly, so there aren't any areas for suggested improvement.

TaNoah Morgan

President, Ms Insurance Agency

INTERVOLGA's project was finished excellently. Though there were mishaps because of the outdated instructions found at first, the client saw the updated instructions later on, allowing a seamless workflow from then on.

awards & recognitions

1. Twilio SMS to CRM received a Rising Star award and a full review piece from Finances online. 


2. Twilio SMS to CRM module is recognized by Bitrix Inc. as a must have tool in Bitrix24 CRM.

Get 5% OFF

Does Twilio SMS to CRM meet your needs? Leave us a review during your 14 day trial on the platforms below, and get a 5% discount on any subscription plan you choose. 

You can also get the discount for sharing a link to this page on your website or Social Media.

As a Bitrix24 Partner, you can earn up to 40% on the sale of our Twilio SMS module 


Monthly subscription is no longer available for Twilio SMS to CRM. However, we will support active monthly subscriptions until the expiry dates.

Please verify that Twilio SMS is available in your country before installing the module


14 days FREE

- FULL access

- Tech support

6 months


- Access to all existing and new features 

- Tech support

1 year


- Access to ALL existing and new features

- Tech support



 - Lifetime access to new features

- Tech support

- Transfer of access when you change your Bitrix24 web address.



If you can't find find a solution to your problem here, Please send a message

I have installed the module but i don't receive Twilio inbound SMS

This can be caused by several reasons.
please follow these instructions to solve the problem.

I receive too many notifications of Twilio INBOUND sms

By default, all CRM entities are set to receive inbound SMS. Change the settings here.