Sms & MMS 

from Twilio

in your Bitrix24

Twilio SMS to CRM makes communicating with your clients easy, convenient and secure. It's as easy as Texting!

No learning curve!

It makes sense to maintain communication  with clients using channels they already use daily, and to do so using tools you and your staff are familiar with. Twilio SMS to CRM will connect your Bitrix24 CRM and Twilio accounts, so that you can receive Text messages from your clients right in your CRM.

self-employed specialists

Gym instructor, tutor, consultant, solicitor- whatever your profession, Twilio SMS to CRM will keep you at the top of your game. You'll be able to receive your clients' SMS on the go in your Bitrix24 mobile portal. You'll be able to build stronger relationships with your clients, establish trust and find the keys to their hearts.

small businesses

The success of a business greatly depends on how its customers are treated.  Twilio SMS  to CRM will help keep your customers your priority. You will receive your clients requests, reviews, wishes and complaints in real time, in your portal. This give you the opportunity to respond and react swiftly, maintaining optimum service. 

large companies

To keep your customers satisfied, you have to know what they want. You can learn a lot about your clients via personal chats, analyze the data, and create unique offers for your customers.
 You can also create and update customers' profiles in Bitrix24 with information from SMS, monitor their changes in preferences so as to make appropriate business decisions.

How it works 

When a message comes in, Our module searches through all the numbers in existing entities that were checked in the module settings (Lead / Contact / Company / Deal)

Features list

Our module is packed with features to help you maintain a smooth communication with your clients.

Do you need a new feature? Send us a request.

Choose entities that receive SMS
You can set the default entity to be created when you receive SMS from an unknown number- a Contact or Lead.

You can also set what entities should receive SMS

MMS support
Receive Audio, images and videos, and attached files. There are over 1000 supported file types
Manage multiple twilio numbers
If you have multiple Twilio numbers for managing different outlets or branches of your business, you can manage all of them with one module. You can also see exactly which of your Twilio numbers received an SMS.
Open channels integration
The module can now be added to Contact Center and connected to Open channels.
Inbound SMS for Bitrix24

two-way SMS for Bitrix24

Setting up Two-way SMS for Bitrix24 is a 3-step process. Here are the steps

how to set up 2-way SMS for Bitrix24
Set Up Outbound SMS using Twilio
You can send outbound SMS from your Bitrix24 CRM using Twilio.You can start sending SMS using a free trial number
how to set up 2-way SMS for Bitrix24
VERify that 2-way sms is supported for your clients' location
Select the location where you will be sending and receiving SMS from the drop down. If a rate per SMS is specified under Text messages -> "To send" and "To receive", 2-way SMS is supported.
how to set up 2-way SMS for Bitrix24
SET UP INBOUND SMS with "Twilio SMS to CRM" Module
Download and install our module to receive SMS and MMS in your Bitrix24 portal. We offer a Free 7-day trial.

Open Channels

Twilio SMS to CRM now works with Bitrix24 Open Channels.

Add the app to the Contact Center and connect to Open Channels by selecting the "Use Open Lines" option on the Twilio SMS to CRM settings page!

Upon receiving an SMS, the Open Channel dialog opens. SMS and MMS are received in the dialogue.
When an operator replies, the application sends an SMS to the subscriber through the Twilio gateway.

For the correct operation of outgoing SMS, specify the identifier (SID) from the personal account in the Twilio SMS to CRM settings.


Please follow the guide below to set up the module.
If you have some problems, please CONTACT US

MMS Support! 

With over 1000 supported file types, you can receive video, Image and audio messages from your clients right in your Bitrix24!


what is it?

The newly added Twilio Multiplayer feature takes the hassle off managing different branches of your company using different twilio numbers from the same Bitrix24 portal!
As well as the sender's information, you can now also see which of your Twilio numbers received a message.

why is it important?

-To know what branch/manager of your company a message/enquiry is for,
-To save time,
-You develop even better relationships with clients, because your conversations are a continuous thread.

What's more?

Give every customer personal attention

Every customer is important, so treat them that way. Communication via SMS gives a personal touch to your business. It helps you establish trust and makes your customers fall in love with you. 


Almost every person in the world has a phone, and sends SMS.
People more often check SMS than messengers. With "Twilio SMS to CRM", you'll be able receive messages from customers a few seconds or minutes after they're sent, and you'll be able to reply right away in Bitrix24.

Adapt your products and services to satisfy your customers BETTER

When chatting with clients, you can get feedback about a product, service or brand, without having to send surveys or emails. This information can be used to improve already existing products, develop new products as well as scale your business effectively. 


To make our module accessible to all our customers, we have introduced payment systems to support all budget plans.
You can now enjoy all the features of our module with a monthly or yearly subscription.
You can also make a ONE-TIME payment of  $480 to OWN the module and have access to all future updates for FREE.

Please verify that Twilio SMS is available in your country before installing the module



Registration on Twilio website
Set up your Bitrix24 portal for Sending and receiving SMS + MMS 

Monthly Subscription


You get ALL the features of the trial version
24/7 Technical assistance
A chance to decide new features to be added

Yearly Subscription


You get ALL the features of the trial version
24/7 Technical assistance
A chance to decide new features to be added



You get ALL the features of the trial version
24/7 Technical assistance
You decide new features to be added

Please follow the guide below to set up the module.
If you have some problems, please CONTACT US

Need help or Having some problems?

Please visit our Support page.

If you can't find find a solution, 
Please send an email to