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Bitrix24 Twilio SMS integration 

Twilio SMS to CRM is a Twilio integration that connects Bitrix24 CRM with Twilio to establish a 2 way SMS connection with customers.

When you set up our open channels integration feature, it allows you to use Twilio text messaging in a continuous chat thread in Bitrix24!

Bitrix24 and twilio SMS integration module

Twilio SMS integration features

MMS support

Send and receive twilio incoming text messages in Bitrix24 with attached files.
Note: file size limits are set by Twilio and mobile operators

Multiple Twilio numbers

Manage different twilio numbers for different branches of your company with one module

Open Channels

Connect our Twilio integration module to Bitrix24 Open channels to enable both sending and receiving twilio SMS in a continuous thread

SMS history

View all inbound outbound and SMS history for the last 30 days

Who to Notify

You can notify specific employees, groups or whole departments of inbound SMS

Save Location

Choose what CRM entities inbound SMS should be saved to by default

Simple, Convenient way to send & Receive Twilio SMS in Bitrix24!

It makes sense to build communication with clients using channels they use daily, and to do so using tools you are familiar with - Text Messaging.
Our Bitrix24 Twilio SMS integration is easy to set up and use. There is no learning curve!

Twilio API for Bitrix24 CRM


Being able to communicate via text messaging with your clients will help you connect better and keep them at the centre of your business. With 2 way SMS, it's easier to establish trust, learn their preferences and find the keys to their hearts.

Twilio SMS integration

small businesses

The success of a business greatly depends on how its customers are treated. With our Twilio integration, you will receive incoming text messages in real time and respond swiftly.

Incoming text messages for Bitrix24 CRM

Large companies

By analyzing text messages, you can create unique offers, update customer profiles in your Bitrix24 CRM, monitor changes in your client's preferences to help you make the right business decisions.

How our Twilio SMS integration works

When there is an incoming text, the app searches through your Bitrix24 CRM entities for a match.

If one match is found, the incoming twilio SMS is saved to that CRM entity.
If there are several matches, the text message is saved to all of them.

If there is no match, a new CRM entity is created and the text message is saved to it.

Twilio two way SMS integration

Maintain a continuous 2 way SMS thread with Open Channels

Add our Twilio integration to Bitrix24 Contact Center and connect to Open Channels by selecting  Messages into "Open Channels" on the module settings page.

When there is an incoming text message, the Open Channel dialog opens. You will be able to receive the incoming SMS in the dialogue and respond.

You can also invite other users like managers or groups to the Message thread.

To send outbound SMS through open channels, specify the identifier (SID) from the personal account in the Twilio SMS to CRM settings.

2 way sms integration for Bitrix24 CRM

Please follow the guide we have created below to set up Twilio SMS to CRM integration module for Bitrix24.
If you have some problems, please CONTACT US

MMS Support! 

Our integration supports over 1000 file types. You can have 2 way SMS with audio, video, image attachments.

Text messaging module

View SMS history

With our new SMS history feature, you can now view all inbound and outbound SMS for the last 30 days. You can see what number sent or received the SMS, the body of the SMS and the exact date and time it was delivered.

2 way sms integration for Bitrix24 CRM

2 way SMS for Bitrix24 CRM

Setting up a twilio two way SMS for Bitrix24 is a 3-step process.

Verify 2 way sms Support for your locations

Verify that twilio two way SMS is supported for the locations you want to use text messaging in.

create a Twilio ACCOUNT & buy a twilio number

Create an account on twilio.comand purchase a number with 2 way SMS capability.

install our Twilio integration

Download and install our module to send and receive SMS in your Bitrix24 CRM. We offer a Free 14-day trial.

Why Choose Our Twilio SMS integration module

Adding SMS integration to your Bitrix24 CRM as part of your sales process will bring lots of benefits to your business - It can greatly advance your marketing efforts, help you nurture stronger relationships and connect deeper with your customers.

Twilio SMS integration for Bitrix24

connect with your customers

Communicating via text messaging gives a personal touch to your business. It allows you treat every customer with special care and attention.


Almost everyone in the world has a phone, and sends text messages. With our Bitrix24 Twilio integration, you'll be able receive incoming text messages from customers in real time, and can reply right away from your CRM.

Adapt your products and services to satisfy your customers BETTER

When texting with clients, you build stronger connections with them, get feedback about a product or service without surveys. This information can be used to improve already existing products, develop new products, and scale your business. 

Client Reviews

2500+ Companies have used our Twilio SMS integration to build better connections with their customers. They have reported quicker deal closings, more conversions and increased customer loyalty.

 Here are some reviews from our customers:

Maria Sanchez

Owner, Boxmark

"They had a fast response and attention to detail."
The final integration helped streamline processes.

TaNoah Morgan

President, Ms Insurance Agency

INTERVOLGA's project was finished excellently. Though there were mishaps because of the outdated instructions found at first, the client saw the updated instructions later on, allowing a seamless workflow from then on.

Jonathan Levi

CTO, Coffee

"The app works great."
INTERVOLGA executed a seamless text messaging integration. The app works flawlessly, so there aren't any areas for suggested improvement.

awards & recognitions

1. Twilio SMS to CRM received a Rising Star award and a full review piece from Finances online.


2.Twilio SMS to CRM module is recognized by Bitrix Inc. as a must have tool in Bitrix24 CRM.

As a Bitrix24 Partner, you can earn up to 40% on the sale of our Twilio SMS integration module 


Twilio SMS to CRM can be installed on both Bitrix24 cloud and on-premise versions. 

If you are purchasing lifetime access to the integration for more than 1 Bitrix24 installation, please send us a message for a special discount.

Please verify that twilio two way SMS is available for your country before installing the the module.

We offer a 30-DAY Trial Period, during which you have FULL ACCESS to use all the features.



(charged bi-anually)

  • Unlimited users
  • MMS
  • Open channels integration
  • Use multiple Twilio numbers

(charged anually)

  • Unlimited users
  • MMS
  • Open channels integration
  • Use multiple Twilio numbers


Lifetime access
(charged once)

  • Unlimited users
  • MMS
  • Open channels integration
  • Use multiple Twilio numbers

FAQs about Twilio SMS to CRM

If you can't find find a solution to your problem here, Please send a message

I have installed the text messaging integration but i don't receive Twilio inbound SMS

This can be caused by several reasons.
please follow these instructionsto solve the problem.


I receive too many notifications of Twilio INBOUND sms

By default, all CRM entities are set to receive inbound SMS. Change the settings here.