Work Hours
8:00 am - 6:00 pm UTC+3

Bitrix24 + Twilio integration module for receiving incoming sms

Twilio SMS to CRMintegratesyour Bitrix24 CRM with twilio so you can receive twilio SMS from your customers and respond immediately.

We recently added open channels feature to allow you send and receive text messages in a continuous chat thread!

Bitrix24 and twilio integration module

Features of Twilio SMS to CRM module

MMS support

Send and receive twilio inbound SMS in Bitrix24 with attached files.
Note: file size limits are set by Twilio and mobile operators


Manage different twilio numbers for different branches of your company with one module. You can see exactly which of your numbers received a twilio inbound text message.

Open Channels

Connect the SMS integration module to Bitrix24 Open channels to enable both sending and receiving twilio SMS in a continuous thread.

Simple, Convenient way to send & Receive Twilio SMS in Bitrix24!

It makes sense to build communication with clients using channels they use daily, and to do so using tools you are familiar with - Text Messaging.
Twilio SMS to CRM integration is easy to set up and use with Bitrix24. There is no learning curve!


Being able to communicate via text messages with your clients will help you connect better and keep them at the centre of your business. With SMS, it's easier to establish trust, learn their preferences and find the keys to their hearts.

small businesses

The success of a business greatly depends on how its customers are treated. With Twilio SMS to CRM, you will receive twilio inbound SMS in real time and respond swiftly.

Large companies

From analyzing text messages, you can create unique offers, update customer profiles in your Bitrix24 CRM, monitor their changes in preferences to help you make the right business decisions.

How Twilio SMS to CRM integration module works

When there is a twilio incoming SMS, our module searches through your Bitrix24 CRM entities for a match.

If one match is found, the twilio inbound SMS will be saved to that CRM entity.
If there are several matches, the twilio inbound SMS will be saved to all of them.

If there is no match, a new CRM entity will be created in your Bitrix24 and the twilio inbound SMS will be saved to it.

Twilio integration module for Bitrix24

Maintain a continuous Text messaging thread with Open Channels

Our module works with Bitrix24 Open Channels.

Add the Twilio SMS integration to Bitrix24 Contact Center and connect to Open Channels by selecting "Use Open Lines" on the Twilio SMS to CRM settings page!

When there is a twilio inbound SMS, the Open Channel dialog opens. You will be able to receive the incoming SMS in the dialogue and respond.

You can also invite other users, groups to the Message thread.

To send outbound SMS through open channels, specify the identifier (SID) from the personal account in the Twilio SMS to CRM settings.


Text messaging integration for Bitrix24

Please follow the guide we have created below to set up Twilio SMS to CRM integration module for Bitrix24.
If you have some problems, please CONTACT US

Two way SMS for Bitrix24 CRM

Setting up a two way text messaging integration between Twilio and Bitrix24 is a 3-step process.

Step 1. create a Twilio ACCOUNT

Create an account on and buy a number with SMS sending and receiving capabilities.

Step 2. two-way sms VERIFication

Verify that Two-way SMS is supported for the locations you will be using SMS messaging.

Step 3. install our sms module

Download and install our module to send and receive SMS in your Bitrix24 CRM. We offer a Free 14-day trial.

MMS Support! 

Our Twilio SMS to CRM integration module supports over 1000 file types. You can send and receive twilio SMS with audio, video, image attachments.

Text messaging module

Why Choose Our Twilio integration module for incoming SMS

Adding SMS integration to your Bitrix24 CRM as part of your sales process will bring lots of benefits to your business - It can greatly advance your marketing efforts, help you nurture stronger relationships and connect deeper with your customers.

SMS for Bitrix24

connect with your customers

SMS messaging gives a personal touch to your business. It allows you treat every customer with special care and attention.


Almost everyone in the world has a phone, and sends text messages. With "Twilio SMS to CRM", you'll be able receive incoming SMS from customers in real time, and can reply right away from your Bitrix24 CRM.

Adapt your products and services to satisfy your customers BETTER

When texting with clients, you connect more, get feedback about a product or service without surveys. This information can be used to improve already existing products, develop new products, and scale your business. 

What our clients are saying

2500+ Companies have used Twilio SMS to build better connections with their customers. They have reported quicker deal closings, more conversions and increased customer loyalty.

 Here are some reviews from our customers about our Twilio text messaging integration

Maria Sanchez

Owner, Boxmark

"They had a fast response and attention to detail."
The final integration helped streamline processes.

TaNoah Morgan

President, Ms Insurance Agency

INTERVOLGA's project was finished excellently. Though there were mishaps because of the outdated instructions found at first, the client saw the updated instructions later on, allowing a seamless workflow from then on.

Jonathan Levi

CTO, Coffee

"The app works great."
INTERVOLGA executed a seamless text messaging integration. The app works flawlessly, so there aren't any areas for suggested improvement.

awards & recognitions

1. Twilio SMS to CRM received a Rising Star award and a full review piece from Finances online.


2.Twilio SMS to CRM module is recognized by Bitrix Inc. as a must have tool in Bitrix24 CRM.

Get 10% OFF

Does Twilio SMS to CRM make working with your customers easier and more productive?

If yes, Leave us a review during your trial period, and get a 10% discount on any subscription plan you choose.

As a Bitrix24 Partner, you can earn up to 40% on the sale of our Twilio SMS integration module 


Our Twilio SMS integration can be installed in all Bitrix24 cloud and on-premise versions. 

If you are purchasing lifetime access to the text messaging integration for more than 1 Bitrix24 installation, please send us a message for a special discount.

Please verify that two-way twilio SMS is available for your country before installing the the module.



- FULL access for 1 month

- Tech support

6 months


- Access to all existing and new features for 6 months

- Tech support

1 year


- Access to ALL existing and new features for 1 year

- Tech support



 - Lifetime access to new features

- Tech support

- 1 time free access migration


FAQs about Twilio module for receiving sms

If you can't find find a solution to your problem here, Please send a message

I have installed the text messaging integration but i don't receive Twilio inbound SMS

This can be caused by several reasons.
please follow these instructionsto solve the problem.


I receive too many notifications of Twilio INBOUND sms

By default, all CRM entities are set to receive inbound SMS. Change the settings here.