Bitrix24 Twilio SMS integration
When you set up our open channels integration feature, it allows you to use Twilio text messaging in a continuous chat thread in Bitrix24!
Twilio SMS integration features
Send and receive twilio incoming text messages in Bitrix24 with attached files.
Note: file size limits are set by Twilio and mobile operators
Manage different twilio numbers for different branches of your company with one module
Connect our Twilio integration module to Bitrix24 Open channels to enable both sending and receiving twilio SMS in a continuous thread
View all inbound outbound and SMS history for the last 30 days
You can notify specific employees, groups or whole departments of inbound SMS
Choose what CRM entities inbound SMS should be saved to by default
It makes sense to build communication with clients using channels they use daily, and to do so using tools you are familiar with - Text Messaging.
Our Bitrix24 Twilio SMS integration is easy to set up and use. There is no learning curve!
Being able to communicate via text messaging with your clients will help you connect better and keep them at the centre of your business. With 2 way SMS, it's easier to establish trust, learn their preferences and find the keys to their hearts.
The success of a business greatly depends on how its customers are treated. With our Twilio integration, you will receive incoming text messages in real time and respond swiftly.
By analyzing text messages, you can create unique offers, update customer profiles in your Bitrix24 CRM, monitor changes in your client's preferences to help you make the right business decisions.
How our Twilio SMS integration works
When there is an incoming text, the app searches through your Bitrix24 CRM entities for a match.
If one match is found, the incoming twilio SMS is saved to that CRM entity.
If there are several matches, the text message is saved to all of them.
If there is no match, a new CRM entity is created and the text message is saved to it.
Maintain a continuous 2 way SMS thread with Open Channels
Add our Twilio integration to Bitrix24 Contact Center and connect to Open Channels by selecting Messages into "Open Channels" on the module settings page.
When there is an incoming text message, the Open Channel dialog opens. You will be able to receive the incoming SMS in the dialogue and respond.
You can also invite other users like managers or groups to the Message thread.
To send outbound SMS through open channels, specify the identifier (SID) from the twilio.com personal account in the Twilio SMS to CRM settings.
Please follow the guide we have created below to set up Twilio SMS to CRM integration module for Bitrix24.
If you have some problems, please CONTACT US
MMS Support!
Our integration supports over 1000 file types. You can have 2 way SMS with audio, video, image attachments.
View SMS history
With our new SMS history feature, you can now view all inbound and outbound SMS for the last 30 days. You can see what number sent or received the SMS, the body of the SMS and the exact date and time it was delivered.
Why Choose Our Twilio SMS integration module
Adding SMS integration to your Bitrix24 CRM as part of your sales process will bring lots of benefits to your business - It can greatly advance your marketing efforts, help you nurture stronger relationships and connect deeper with your customers.
Communicating via text messaging gives a personal touch to your business. It allows you treat every customer with special care and attention.
Almost everyone in the world has a phone, and sends text messages. With our Bitrix24 Twilio integration, you'll be able receive incoming text messages from customers in real time, and can reply right away from your CRM.
When texting with clients, you build stronger connections with them, get feedback about a product or service without surveys. This information can be used to improve already existing products, develop new products, and scale your business.
Client Reviews
2500+ Companies have used our Twilio SMS integration to build better connections with their customers. They have reported quicker deal closings, more conversions and increased customer loyalty.
Here are some reviews from our customers:
"They had a fast response and attention to detail."
The final integration helped streamline processes.
INTERVOLGA's project was finished excellently. Though there were mishaps because of the outdated instructions found at first, the client saw the updated instructions later on, allowing a seamless workflow from then on.
"The app works great."
INTERVOLGA executed a seamless text messaging integration. The app works flawlessly, so there aren't any areas for suggested improvement.
1. Twilio SMS to CRM received a Rising Star award and a full review piece from Finances online.
2.Twilio SMS to CRM module is recognized by Bitrix Inc. as a must have tool in Bitrix24 CRM.
As a Bitrix24 Partner, you can earn up to 40% on the sale of our Twilio SMS integration module
PRICING
Twilio SMS to CRM can be installed on both Bitrix24 cloud and on-premise versions.
If you are purchasing lifetime access to the integration for more than 1 Bitrix24 installation, please send us a message for a special discount.
Please verify that twilio two way SMS is available for your country before installing the the module.
We offer a 30-DAY Trial Period, during which you have FULL ACCESS to use all the features.
(charged bi-anually)
Lifetime access
(charged once)
If you can't find find a solution to your problem here, Please send a message
This can be caused by several reasons.
please follow these instructionsto solve the problem.
By default, all CRM entities are set to receive inbound SMS. Change the settings here.