When preparing a commercial offer, we spend the bulk of our time on two activities

1. communicating with the client and 

2. preparing the document itself.

For the first, implementing Bitrix24 CRM will help simplify correspondence with the client.

But when you need to make the commercial offer itself quickly, having it automatically generation will be a great plus. 

No need to waste hours drafting offers when you can get them in 1 click!

This post is another in a series of publications about the large implementation of Bitrix24 in a large and rapidly growing retail network.
Today we will focus on customizing Bitrix24 for the purpose of building technical support according to the ITSM standard and deep processing of tasks.

In this article, we provide answers to the following questions: 

What are the advantages of Bitrix24 cloud and Bitrix24 On-premise versions? when is it time to migrate from cloud to On-premise? what steps are involved in the migration process? what are some problems that arise during migration? and how can you solve them?

Our client is a well-organized modern factory that actively uses IT tools and works in accordance with International Quality Standards (ISO).

In fact, the enterprise carefully regulates its business processes. 

1. The sales department works according to several dozen standard regulations

2. There are separately stipulated procedures for working with wholesale buyers.

Of course, a successful enterprise is more than regulations, but regulations are an important instrument of order.

So, what was missing? Why was it necessary for such an established enterprise to implement Bitrix24?

The crux of the matter:

To arrange a vacation, you need to agree with your supervisor, write an application, get approval from managers, and so on... 

In some countries, for instance, each employee MUST go on vacation at least twice a year. In a company of 50 employees, that is at least 100 vacations to be arranged per year.  There are documents flying all over the place, some of which get mixed up and lost.
Other employees do not know who is going on vacation and when. They only find out when they need the employee’s input and they’re nowhere to be found.

But, there’s good news - We’ve devised a method to prevent all this!

This article is about how to make HR processes more organised and efficient, and make HR specialists happier through convenient, simple and intuitive automation in Bitrix24.

If you are a super cool, functional HR specialist who’s interested in getting a lot of work done with the least amount of effort, then, this article is for you!

Or if you are a  business owner, who has :

• a small company, where you and your employees combine several functions,

• a hiring process that needs to be optimized,

• a desire and need to evaluate the work of the HR department.

If your company has at least two employees responsible for working with deals in Bitrix24, sooner or later the question arises of how to distribute leads between them. While there are few managers and the number of inquiries you get is small, the head of the Department or senior Manager can take care of lead distribution. But it won't be long before distribution becomes a constantly distracting routine. 

Having tons of paper documentation is an integral part of the life of any organization. As the organization grows, so does its paper load - contracts, invoices, legal acts and internal documentation. "Paper" begin to interfere with real work:

1. Signing contracts with an important client is delayed for a month or more;

2. Documents are lost within the organization;

3. It is not clear what is expected, and from whom it is expected;

4. Electronic versions of documents are stored on employees' computers and sent to each other by mail or on flash drives; 

5. To find a contract or necessary document, you need to go through a chain of three, five, fifteen people.

Does your company have at least two of these symptoms? 

Congratulations, you suffer from paperwork disease!

From the Sydney update, Bitrix released a new product as part of Bitrix24: sites!
It’s now possible to build not just a landing page or a multi-page site, but even an online store - with a shopping cart, delivery and payment services, and a link to the CRM in the portal. The feature is available on ALL Bitrix24 plans.

In this article, we have listed the most popular, good, and bad methods of integrating any website with Bitrix24 CRM for lead capturing. We also assess each method and give our recommendations (or non-recommendation) for use.  Feel free to use this guide. If you encounter any difficulty, write to us at info@intervolgaru.com - we’d be glad to help.

SMS is a popular means of communication, so it only makes sense for companies to also have this as a channel of communication with their clients, through their CRM.

In Bitrix24, it is possible to send Twilio SMS to clients from the CRM cards. The problem is receiving Twilio inbound SMS.
We developed a solution that integrates Bitrix24 CRM and Twilio, to help you receive Twilio inbound SMS.

Using Bitrix24 Open channels, you can send and receive Twilio SMS in a continuous chat.

Our clients were already doing a great job with their business. However, they wanted to take things some notches higher!

They wanted to be able to give their customers specialized packages and offers. 

One sure way to go about this was to implement Bitrix24 CRM for effective Marketing. 

Our clients' main purposes for the Implementation were to

1. offer their clients better service

2. build longer-lasting relationships with them.

3. categorize leads for effective marketing.

MYBOX (https://mybox.ru/)  is a large and well-known restaurant, a network of Japanese and pan-Asian cuisine. The company has a presence in several dozen Russian cities and has deployed a network structure. The complexity of managing distributed units led to the need to use the appropriate instrument - Enterprise portal Bitrix24.

The company actively applied the tools of goal setting, time tracking, scheduling meetings, internal correspondence, etc.
However, their work process consists of the same types of projects that require precise execution of repetitive tasks. But here is the major problems of such projects - The staff usually forget to move on to the next implementation stage, they forget to pass the baton on to other departments, and to make reports within a specified time.

To solve this problem, we automated their Business Processes.

In this project, we were presented with a classic problem:

Here is a large engineering company that manufactures and sells construction equipment throughout Russia, but whose Sales department lacked effectiveness, manageability and transparency in its relations with clients.

INTERVOLGA has considerable experience in implementing Bitrix24 in different companies and can solve complex problems, a skill which is appreciated by our colleagues from "RISE" IT.

Today, we'll take you through our Bitrix24 CRM implementation with the aim of optimizing Sales Processes. 

The Recommendations enlisted in this guide have been tested and proven by our clients to 

• Increase lead-to-sales conversions by 10% in 3 months

• increase profits up to 20% in the first year alone,

• increase Advertising ROI by 10%,

• build cross-selling,

• build long-term relationships with customers, 

• Properly tune sales.