It is a real story about the project of Bitrix24 implemantation at an enterprise.
We signed a non-disclosure agreement (NDA), according to which we could not name the exact field of the Customer's activities (the company is specific, almost unique), show screenshots and say aloud any kind of particularities.
A serious implementation of Bitrix24 will surely require integration with the external systems. For example:
Uploading the products database to the CRM from the warehousing or another accounting software.
Synchronizing counteragent companies with the accounting or recording program.
Binding leads and transactions to the requests for the warehouse or production.
Creating leads at registration of new applications in other systems (sites, email, electronic archives, etc.).
Receiving reports, including data from Bitrix24 and other systems.
Bitrix24 is used to solve management tasks in different organizations.
In some cases there are 5 employees, in other cases - 500.
Maybe you have 5 transactions a week in CRM, or maybe 500 calls a day.
Even the concept of "project", "transaction", "offer" have different meanings in different organizations.
How do you use it then? Why does it work at all?
I must say that creation of a software product "for any company", what Bitrix24 has become, is a surprising phenomenon. Who is this system for? What organizations is it for?
For everybody? or for "nobody"?
You can say that Bitrix24 is suitable for everybody to solve 80% of tasks. And for the remaining 20% everybody needs a fine setting and update.
In accordance with the principle of Pareto the first 80% are easily implemented. We are trying, studying, watching videos, getting used. Everything works. This is a small implementation.
The remaining 20% are more difficult. You need the research and the expert's work. Sometimes - "in terms of workflows". Sometimes - a database designer, a REST API expert and a programmer on some kind of React JS.
In this article we talk about a most interesting case of developing "the second type applications" for cloud Bitrix24 and show the possibilities of expanding the service functionality.
Last Bitrix24 reports and webinars were dedicated to business processes in general sense and says almost nothing about their implementation in CRM. We are sure that every specialist who work with Bitrix24 CRM can name several problems which should be automated. Let's examine below one of them and offer an algorithm to solve it using business process.
